Return Policy

Return Policy

Effective Date: August 1, 2026

At RasoiSecret, we are committed to delivering fresh, hygienically packed, and premium-quality food products. Due to the perishable and consumable nature of our products, we maintain a strict return policy to ensure food safety and product integrity.

1. General Return Policy

Returns are not accepted for food products once they have been delivered. This policy helps us maintain the highest standards of hygiene, quality, and customer safety.

2. Eligible Returns

A return request may be considered only if:

  • You received the wrong product.

  • The product arrived damaged or leaking.

  • The package was tampered with before delivery.

  • The product was expired at the time of delivery.

All return requests are subject to verification by our customer support team.

3. Return Request Timeline

Customers must report any eligible return request within 24 hours of receiving the order.

Please include:

  • Order Number

  • Customer Name

  • Clear photos of the product and packaging

  • A brief description of the issue

Requests received after 24 hours may not be eligible for return or replacement.

4. Return Approval

If the return request is approved, RasoiSecret will provide instructions for the return or may arrange a replacement or refund, depending on the nature of the issue.

5. Non-Returnable Items

Returns will not be accepted for:

  • Opened or partially consumed products

  • Products damaged after delivery

  • Orders returned due to an incorrect address provided by the customer

  • Orders refused at the time of delivery

  • Change of mind or personal preference

  • Minor variations in color, texture, or appearance that naturally occur in food products

6. Quality Commitment

Each RasoiSecret product is carefully inspected, hygienically packed, and quality-checked before dispatch to ensure it reaches customers in excellent condition.

7. Contact Us

For return-related assistance, please contact:

RasoiSecret

Email: carerasoisecret@gmail.com

Phone: +91-XXXXXXXXXX

Business Address: Kanpur, Uttar Pradesh, India

Business Hours: Monday – Saturday | 9:00 AM – 6:00 PM (IST)

By placing an order with RasoiSecret, you acknowledge that you have read, understood, and agreed to this Return Policy.